Terms of service
Last Updated: August 24, 2026
Welcome to PixiePocket. These Terms of Service govern your access to and use of pixiepocket.cyou, including purchases made through our online store.
Throughout these Terms, "we," "us," and "our" refer to PixiePocket. "You" and "your" refer to users, visitors, and customers of our website.
By accessing our website or purchasing from us, you agree to these Terms of Service and any policies referenced herein.
1. Online Store Terms
By using this website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with the authorization of a parent or legal guardian where required.
You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not attempt to interfere with the operation, security, or integrity of our website.
2. Products and Services
We make reasonable efforts to present our products accurately.
Product colors and appearance may vary slightly depending on photography, lighting, manufacturing variations, and your device or display settings.
Product descriptions, availability, specifications, prices, and other information may be updated without prior notice.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
3. Pricing
Prices displayed on our website are presented in the currency indicated during your shopping experience.
We reserve the right to update prices, discounts, promotional offers, and product availability.
Where a clear pricing, typographical, or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you regarding an affected order.
4. Orders
Submitting an order does not necessarily constitute final acceptance of that order.
We may refuse or cancel an order when reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized transactions.
- Incorrect pricing or product information.
- Product unavailability.
- Invalid or incomplete shipping information.
- Violations of these Terms.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
5. Billing and Account Information
You agree to provide accurate, current, and complete purchase and account information.
You are responsible for ensuring that your billing, shipping, email, and contact details are correct before submitting an order.
PixiePocket is not responsible for delivery problems caused by incorrect information supplied by the customer, subject to applicable consumer law.
6. Payment
Available payment methods are displayed during checkout.
Payments may be processed by independent payment service providers. Your use of those payment methods may also be subject to the provider's applicable terms and privacy practices.
7. Shipping
PixiePocket currently offers free worldwide shipping.
Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
8. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery in accordance with our Return and Refund Policy.
Please review that policy before requesting a return.
9. Intellectual Property
Unless otherwise stated, the content made available through our website, including our branding, text, graphics, page designs, and original visual materials, is owned by or licensed to PixiePocket and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, commercially exploit, or misrepresent our protected content without appropriate authorization.
10. Third-Party Services
Our website may use or provide access to third-party services, applications, payment processors, or external resources.
We are not responsible for independent third-party websites or services beyond the extent required by applicable law.
11. Prohibited Uses
You may not use our website to:
- Violate applicable laws or regulations.
- Infringe intellectual property rights.
- Transmit malicious software or harmful code.
- Attempt unauthorized access to our systems.
- Collect information about others unlawfully.
- Engage in fraudulent or deceptive activities.
- Interfere with website security or functionality.
12. Disclaimer
We endeavor to maintain accurate and reliable information on our website, but occasional errors, interruptions, or technical issues may occur.
To the maximum extent permitted by applicable law, the website and its content are provided without warranties beyond those that cannot lawfully be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, PixiePocket will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
14. Indemnification
To the extent permitted by law, you agree to indemnify PixiePocket against claims, liabilities, or reasonable expenses resulting from your unlawful misuse of the website or material violation of these Terms.
15. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our operations, services, or legal requirements.
The latest version will be published on this website with an updated revision date.
17. Governing Law
These Terms are governed by the applicable laws of British Columbia, Canada, and applicable federal laws of Canada, without limiting any mandatory consumer rights available under the laws applicable to you.
18. Contact Information
Questions regarding these Terms may be directed to:
PixiePocket
402-1975 Kane Rd
Kelowna, BC V1V 0A6
Canada
Email: support@pixiepocket.cyou
Phone: +1 (250) 317-4325
Website: pixiepocket.cyou