Refund policy

Last Updated: August 24, 2026

At PixiePocket, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged products, and order cancellations.

By placing an order through pixiepocket.cyou, you acknowledge and agree to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return period for eligible purchases.

You may request a return within 30 days from the date your order is delivered. Eligible returns are offered at no return cost to the customer when processed according to our return instructions.

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unused, unworn, and in substantially the same condition in which it was received.
Include its original packaging, tags, accessories, and components where applicable.
Be accompanied by proof of purchase or the relevant order information.

Please do not send a product back to any address without first contacting our customer support team. Returns sent without authorization may not be accepted or may experience processing delays.

2. How to Request a Return

To begin a return, contact us at:

Email: support@pixiepocket.cyou

Please provide:

Your full name.
Order number.
Email address associated with the order.
Product you wish to return.
Reason for the return.
Photos of the product if it arrived damaged, defective, or incorrect.

Once your request has been reviewed and approved, our customer support team will provide the applicable return instructions.

3. Free Returns

PixiePocket offers free eligible returns within the 30-day return period.

Customers should follow the return instructions provided by our support team. Return arrangements may vary depending on your country or region.

Any shipping costs incurred independently without following our authorized return process may not be reimbursed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@pixiepocket.cyou.

Please include your order number and clear photographs showing the issue. We will review your request and, when appropriate, arrange a replacement, return, refund, or another suitable resolution.

5. Non-Returnable Items

Certain products may not qualify for return, including:

Items showing signs of use, wear, alteration, or customer-caused damage.
Products returned without their original components or accessories.
Gift cards, where offered.
Items specifically identified as final sale or non-returnable before purchase, except where applicable law provides otherwise.

If you are uncertain whether your item is eligible, please contact us before returning it.

6. Exchanges

If you would like a different product, style, or available variant, contact our customer support team.

Depending on availability and your location, we may arrange an exchange directly or ask you to return the original product and place a new order.

7. Refunds

After we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by applicable law.

Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@pixiepocket.cyou.

We cannot guarantee that an order can be canceled or modified after it has entered processing, fulfillment, or shipment.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.

9. Consumer Rights

Nothing in this Return and Refund Policy is intended to limit any mandatory consumer rights available to you under applicable law.

Where local consumer protection legislation provides rights that exceed the terms stated in this policy, those statutory rights will continue to apply.