Contact information
Last Updated: August 24, 2026
Welcome to PixiePocket.
Founded in 2023, PixiePocket is an online store offering a curated collection of playful bags and accessories inspired by Y2K, kawaii, Harajuku, and contemporary Japanese and Korean fashion aesthetics.
If you need assistance with an order, product, return, refund, shipment, or another store-related matter, our customer support team is available to help.
Customer Support
Business Name: PixiePocket
Website: pixiepocket.cyou
Email: support@pixiepocket.cyou
Phone: +1 (250) 317-4325
Business Address:
402-1975 Kane Rd
Kelowna, BC V1V 0A6
Canada
Established: 2023
Order Support
For faster assistance with an existing purchase, please include your order number and the email address associated with your order when contacting us.
For damaged, defective, or incorrect products, please also include clear photographs showing the issue.
Returns and Refunds
PixiePocket offers eligible customers a 30-day return and refund period.
To request a return, please contact:
Please contact us before returning a product so our team can provide the appropriate instructions.
Shipping Support
PixiePocket offers free worldwide shipping, with an estimated standard delivery timeframe of 7–10 days.
If you have questions about the status of a shipment, please include your order number when contacting us.
General Inquiries
For general questions about our products, website, policies, or services, you may contact us by email or phone using the details listed above.
We aim to provide clear and helpful assistance throughout your shopping experience.
Thank you for choosing PixiePocket.