Shipping policy

Last Updated: August 24, 2026

Thank you for shopping with PixiePocket. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.

1. Free Worldwide Shipping

PixiePocket offers free standard shipping worldwide on eligible orders placed through pixiepocket.cyou.

There is no minimum purchase amount required for our standard free shipping unless otherwise stated during checkout or as part of a specific promotion.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination, local carrier operations, customs processing, public holidays, severe weather, transportation disruptions, peak shopping periods, or other circumstances beyond our reasonable control.

3. Order Processing

Orders require processing before shipment.

Once your order has been prepared and dispatched, you may receive a shipping confirmation containing tracking information when tracking is available.

Orders placed during weekends, public holidays, promotional periods, or unusually high-volume periods may require additional processing time.

4. Order Tracking

When tracking information is available, it will generally be sent to the email address provided during checkout.

Please allow time for tracking information to become active after your order has been dispatched, as carriers may not update their systems immediately.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • Recipient name.
  • Street address.
  • Apartment or unit number, where applicable.
  • City.
  • State, province, or region.
  • Postal or ZIP code.
  • Country.
  • Contact information.

If you notice an error after placing an order, contact support@pixiepocket.cyou as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee address changes after an order has entered processing or shipment.

6. International Shipping

We ship to destinations worldwide where delivery services are reasonably available.

International orders may be subject to customs inspections, import procedures, local restrictions, taxes, duties, or other charges depending on the destination country.

Where such charges are imposed by local authorities and are not collected at checkout, responsibility for them may fall to the recipient, subject to applicable law.

7. Delivery Delays

Although our normal estimated delivery timeframe is 7–10 days, delays can occasionally occur.

Possible causes include:

  • Customs inspections.
  • Severe weather.
  • Carrier disruptions.
  • Public holidays.
  • Peak shopping periods.
  • Incorrect or incomplete addresses.
  • Transportation disruptions.
  • Events outside our reasonable control.

If your order appears significantly delayed, please contact us so we can assist with available tracking or delivery information.

8. Lost Packages

If tracking information indicates an unusual delay or your package appears to have been lost in transit, contact us at support@pixiepocket.cyou.

Please provide your order number and relevant delivery information so our team can review the shipment and determine an appropriate resolution.

9. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

  • Around the delivery location.
  • With household members.
  • With neighbors where appropriate.
  • With your building reception or mailroom.
  • Directly with the delivery carrier.

If you still cannot locate the package, contact our customer support team for assistance.

10. Damaged Packages

If an order arrives damaged, please take clear photographs of the package and affected product and contact us promptly.

Our team will review the situation in accordance with our Return and Refund Policy.

11. Multiple Packages

In some cases, products from the same order may be shipped separately.

If this occurs, packages may arrive on different dates. Separate tracking information may be provided where available.

12. Contact Us

For shipping or delivery questions, contact:

PixiePocket
402-1975 Kane Rd
Kelowna, BC V1V 0A6
Canada

Email: support@pixiepocket.cyou
Phone: +1 (250) 317-4325
Website: pixiepocket.cyou